Blog

Ever heard this saying: “The money’s in your list’? On a conceptual level, it may make sense, after all more people = more sales, right? What does it really mean on a practical level, though, and why is it such a big deal? Consider the following examples: You have a sale. You send the sale offer to your list. You have a 15% order rate on an item that costs $199. With a list of 350, you just grossed $69,650. With EXACTLY the SAME EFFORT but Read More...

ONE crucial bit of advice- “Not everyone is your client.” Do you want to have a generic, vanilla message to a broad group of people who may or may not care; or a clear, concise, and relevant message to a much narrower population who you know Read More...

At least once a week, if not more, this comes up in my conversations with business owners: “I know I’m leaving money on the table by not staying in touch with my customers/prospects/networking partners/vendors.” I know this to be true for most Read More...

There are all kinds of things that can cause you to wake up in the middle of the night and worry so much that you can't get back to sleep. These dead-of-night issues are not typically things like "I'd like a new pair of hiking boots." Unless, of Read More...

Customer experience is a key component of your brand. Regardless of what you say you represent, your image and your reputation is shaped by what your customers say about you. The easiest way to know what your customers think is to ask them! DO A Read More...

As Spring approaches, I hear many people mentioning things related to rebirth, renewal, cleaning house and starting fresh. In January, everyone focuses on resolutions, better time management, and sticking to the plan - this time. We plan our Read More...